Ruth
Recognized as a highly-accomplished leader with a proven record of success. A strategic thinker who has experience developing flexible, adaptable and high-performing teams. Extensive executive management expertise with companies experiencing rapid growth, both organic and through acquisition. Demonstrated ability to translate high-level visions into actionable, achievable steps, and produce goal breaking results.
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InsideTrack
Learner Success Non-Profit
2013 – Present
InsideTrack is focused on equitable social mobility, through the power of coaching. InsideTrack works with colleges, universities, workforce boards, corporations and other non-profits.
President • September 2020 – Current
Led the organization through the pandemic and social unrest that impacted the learners served as well as the coaches delivering services. Focused on individual well-being in order to ensure that coaching was available to those with the greatest barriers. InsideTrack has consistently grown every year expanding both impact and revenue. InsideTrack has over 275 employees in 30+ states, ensuring both national and local representation. InsideTrack was recognized as “A Great Place to Work” in 2023 and continues to thrive as an organization focused on its mission.
Chief Operating Officer • January 2019 – September 2020
Senior Vice President Operations • July 2017 – December 2018
VP Operations & Program Solutions • May 2013 – August 2017
Airship
Business Consulting
2012 – 2013
Airship is a mobile technology company.
Interim Head of Customer Success • December 2012 – April 2013
Brought in to quickly build the technical support team from the ground up. Within 30 days, established job descriptions, interview process, on-boarding plan and ongoing development structure. Hired and trained the initial team and established technical support resolution and escalation processes. Utilized Salesforce to establish a customer satisfaction plan, including post incident surveys and reporting. This team was critical to the continued growth of this fast-moving tech start-up.
Monsoon
eCommerce SAAS Solution
2009 – 2012
Monsoon Commerce provides ecommerce software and consulting.
VP Client Services • May 2009 – November 2012
Led the integration of client services teams brought together through acquisitions. Teams supported both B2B (Monsoon & StoneEdge) and B2C (Alibris.com) customer service needs. Established a scalable services organization that was responsible for 2000+ client relationships. Team included strategic consultation, training, documentation, technical support, implementation and account management.
KinderCare
Employer-Sponsored Child Care
2006 – 2009
KinderCare (aka CCLC) is a leading provider of employer-sponsored early childhood education and family care solutions.
Sr. Director of Client Services & Marketing • November 2006 – May 2009
Children’s Creative Learning Centers (CCLC) is the employer sponsored division of KinderCare, also known as Knowledge Universe or Knowledge Learning Corporation. Led the client services, marketing, national programs and strategic operations teams. Consistently delivered a 98% client-reported satisfaction rate, increase revenue and client references.
Via Training
Web-Based Sales Training
2000 – 2006
Via Training is a leader in sales training and e-learning delivery and has been acquired by GP Strategies.
Vice President Program Development • 2004 – 2006
As a member of the executive team, participated in setting strategic direction and growing organization from a start-up to an acquisition target. Led team of trainers, instructional designers, graphic designers and writers; team produced high quality digital training programs for Fortune 500 companies. Clients included Global 2000 companies – Canon, Hewlett-Packard, Intel, Microsoft, Motorola.
Vice President Client Services & Instructional Development • 2004
Director of Process and Planning • 2003 – 2004
Account Manager • 2002 – 2003
Operations Manager • 2000 – 2002